The formal things, in one place.
Licensing, rights and safety
Nobody should have to hunt for this.
Renewed Hope HCS provides Home and Community-based Services (HCS) in Texas under the oversight of the Texas Health and Human Services Commission (HHSC). Ask us for our contract details and inspection history and we will send them the same day, in writing.
You do not have to take our word for it. HHSC publishes provider information, and we are happy to point you to it.
Tell us first if you can: call or email us using the details on this site. We take every complaint seriously and respond promptly.
You can also contact Texas HHSC directly at any time, without telling us. That is your right, it will not affect anyone's place with us, and we will help you do it if you want us to. HHSC Complaint and Incident Intake: 1-800-458-9858.
Everyone we support has the right to be safe, to be treated with respect, to have their choices asked for and listened to, and to have their information kept private. You have the right to see what we write, to correct it, and to withdraw consent for anything at any time.
Renewed Hope HCS does not discriminate on the basis of race, colour, national origin, age, disability, sex, gender identity, sexual orientation, religion, or ability to speak English. This applies to who we serve, how we support them, and who we employ.
We never publish anyone's photograph or name, or anything about their health, without written permission, and permission can be withdrawn at any time with no explanation needed. Updates go only to the people you name. The people shown in photographs on this site are AI-generated illustrations, not people we support, unless a caption says otherwise.
Our funding help is free, is not legal advice, and does not commit you to using Renewed Hope HCS. We explain how the Texas programmes work and help you apply. Programme rules change, so we check things rather than assume them. If you spot something out of date on this site, tell us and we will fix it.
We want this site to be easy for everyone to use. If any part is hard to use, tell us and we will fix it. We can arrange interpreters for other languages at no cost to you.